Salon Benefits from using SMS

Dynmark Team, Nov 28, 2014

A local salon was finding that 20% of its clients were no shows for appointments, and as such the business was losing money.

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Using SMS to Drive Outbound Contact Centre Productivity

Dynmark Team, Oct 31, 2014

Why SMS?

The consumer love affair with mobile shows no sign of diminishing. Incredibly, 1 in 5 of the world’s population now owns a smart phone (that’s 1.4 billion handsets) following two years of growth in excess of 40% each year.

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How Can Event Organisers Use SMS?

Dynmark Team, Oct 24, 2014

SMS can be used to retain current customers by sending relevant and useful information about their favourite bands or shows, and updates on events they’ve bought tickets for. They can use SMS to attract new customers by impressing them throughout with personalised messages and helping them to make the most out of an event. SMS could also be used to spark interest in customers that haven’t attended an event in a while by sending them updates of upcoming events that could be similar to ones they have attended in the past.

As an event organiser it’s important to consider the customer journey, from ticket purchasing to post event communications.

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Why use SMS? Here’s why!

Dynmark Team, Oct 15, 2014

So first of all why should you use SMS?

SMS is a fast, effective and versatile solution for brands to engage with customers. SMS are read usually with 15minutes, SMS has an open rate of 97% compared to email at 5%.

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Gala Bingo using SMS to Increase Customer Attendance

Liz James, Jun 30, 2014

Gala Bingo, the UK’s largest Bingo Operator, runs over 140 clubs from Peterhead to Plymouth. Every one of its 4,500 people is focused on going further than anyone else, to guarantee that over one million customers a year, experience the best buzz in Bingo.

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Motormile Finance Use Intelligent Filtering to Increase Debt Payments

Liz James, Jun 17, 2014

MMF is a debt purchase company, specialising in buying distressed debt and collecting it through our unique blend of experience and collections strategy.

The ability to communicate directly with customers is essential for MMF, who uses SMS for a range of personal communications including, notifications, reminders and updates.

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M&CO Driving Customer Engagement through Targeted SMS

Liz James, Jun 10, 2014

Founded in the 1960s, M&Co is one of the largest, privately owned fashion retailers in the UK. With an online store, mobile site and almost 300 stores nationwide, they process upwards of 200,000 transactions every week.

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Ipsos Mori Implements SMS as Student Survey Tool

Liz James, May 27, 2014

Ipsos MORI is part of the Ipsos Group and is a UK based leading research company with global reach. Priding themselves on being a company of enquiring minds, they are a group of likeminded passionate people driven by three core values:

  1. Dedication to their clients' success
  2. Innovation
  3. Results

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Eurotunnel Improves Customer Experience with Dynmark SMS

Liz James, May 13, 2014

With terminals at both the English and the French side of the tunnel, communication is essential for Eurotunnel’s services to operate effectively. 

Dynmark took over the SMS messaging business in December 2009 and Eurotunnel now send 100,000 messages per month on average through the Dynmark Cloud Platform. 

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Dynmark Supports the Financial Logistics Industry with SMS

Liz James, Apr 30, 2014

The British Security Industry Association is the trade association for the professional security industry in the UK.

Their members are responsible for more than 70% of UK security products and services (by turnover) including the manufacture, distribution and installation of electronic and physical security equipment and the provision of security guarding and consultancy services.

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